This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- name
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
| Cookie Name | Cookie Description |
|---|---|
| FORM_KEY | Stores randomly generated key used to prevent forged requests. |
| PHPSESSID | Your session ID on the server. |
| GUEST-VIEW | Allows guests to view and edit their orders. |
| PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history, if you have asked for this. |
| STF | Information on products you have emailed to friends. |
| STORE | The store view or language you have selected. |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer allowed to use cookies. |
| MAGE-CACHE-SESSID | Facilitates caching of content on the browser to make pages load faster. |
| MAGE-CACHE-STORAGE | Facilitates caching of content on the browser to make pages load faster. |
| MAGE-CACHE-STORAGE-SECTION-INVALIDATION | Facilitates caching of content on the browser to make pages load faster. |
| MAGE-CACHE-TIMEOUT | Facilitates caching of content on the browser to make pages load faster. |
| SECTION-DATA-IDS | Facilitates caching of content on the browser to make pages load faster. |
| PRIVATE_CONTENT_VERSION | Facilitates caching of content on the browser to make pages load faster. |
| X-MAGENTO-VARY | Facilitates caching of content on the server to make pages load faster. |
| MAGE-TRANSLATION-FILE-VERSION | Facilitates translation of content to other languages. |
| MAGE-TRANSLATION-STORAGE | Facilitates translation of content to other languages. |
WHISTLEBLOWING
We ensure the receipt, management, analysis and processing of reports, including anonymous ones, in compliance with the provisions of Directive (EU) 2019/1937 and with the related transposition law, Italian Legislative Decree 24/2023.
Definition
The term "Whistle-blower" refers to the person who reports breaches, to the bodies entitled to intervene, irregularities or offences committed to the detriment of the public and corporate interest .
Specifically, breaches that can be reported pursuant to Italian Legislative Decree 24/2023, the so-called "Whistleblowing Decree" must concern conduct, acts or omissions that harm the public interest or the integrity of the company, of which the Whistle-blower has become aware in the workplace, pursuant to art. 3, para. 2, lett. a), namely:
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breaches of EU law (e.g. transport safety; environmental protection; consumer protection; protection of privacy, protection of personal data and security of networks and information systems; etc.).
The report (the so-called "Whistleblowing"), in this perspective, is an act of manifestation of civic sense through which the Whistle-blower contributes to the revealing and prevention of risks and harmful situations.
Purpose
The main purpose of Whistleblowing is to prevent or resolve a problem internally and in a timely manner.
The utmost confidentiality is guaranteed on the subjects and facts reported, as well as on the identity of the whistle-blowers, so that the whistle-blower is not subject to any form of retaliation.
Method
The reports can be sent through a specific Platform – suitable to guarantee, with IT methods, the confidentiality of the identity of the whistle-blower – available at the following link:
This channel is considered preferential and suitable to guarantee, with IT methods, the confidentiality of the whistle-blower’s identity.
The reports will be managed by the company Soluzioni srls, which makes available staff and professionals with autonomy and specific training on the management of reports.
Please note that, alternatively, it is also possible to send the report through the following channels:
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By calling 5311894
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By sending a report or by requesting an appointment at the company headquarters in via 1° Maggio 50, Ancona (AN)
Without prejudice to the preferential use of the reporting channels made available, in the cases strictly indicated pursuant to art. 6 of Italian Legislative Decree 24 of 10 March 2023, it is also possible to report to the authority competent on the matter (ANAC).
For further information, including what can be reported, please read the Whistleblowing Procedure:
Whistleblowing Procedure (pdf link).
The information and personal data that are communicated in the context of the reports are processed to manage and follow up on the reports, as well as to investigate any reported conduct and to take the necessary measures in accordance with applicable laws, including legislation on the protection of personal data. For further information on the methods and purposes of processing the personal data included in the reports and collected during the procedure, please consult the information on the processing of the data of Whistle-blowers, of reported subjects or of other third parties involved, available at the following link.
Whistleblowing Privacy Policy (pdf).